Please read these terms and conditions carefully before ordering any products.
The ordering of our products presupposes the acceptance of these terms and conditions.
1.1 The online store service Treze – Adereços Religiosos is subject to these terms and conditions of Marfilar, Lda, headquartered at Rua Casal Ramalho, nº 13, Lombo d’ Égua, AP 69, 2495-630 Fátima, Portugal, with Tax Identification Number: PT501589767, and any references to “us” or “our” and similar expressions shall be understood as referring to this Company.
1.2 References in these terms and conditions to “your” and similar expressions represent the person or final consumer making the order subject to these terms and conditions.
1.3 You can order products in Portugal and foreign countries through our online store or through the e-mail: firstname.lastname@example.org. These terms and conditions will be applied to your order made by any mechanism. This internet shop is available to the final consumer to make purchases of our products.
2. TERMS AND CONDITIONS
2.1 The terms and conditions detailed below do not prejudice your legal rights.
2.2 The manner in which we process and protect your data is explained in these terms and conditions.
3.1 At all prices was added VAT, at the legal rate applicable in Portugal, when applicable and assumed that the buyer is the final consumer. All prices are in Euros (€ EUR).
3.2 The total value of your order, including VAT it will be displayed on the order confirmation screen. The displayed price is equal to the amount in Euros that you must pay, including shipping costs.
3.3 Treze – Adereços Religiosos has no responsibility for any other import taxes, sales taxes or fees that may be charged at the delivery destination.
3.4 Due to the fact that the online store service of the Treze brand – Adereços Religiosos is offered and managed by Marfilar, Lda, any payment for an online purchase can constitute an international transaction, which can be charged by your bank with an additional fee.
3.5 The prices of our products and delivery charges are subject to change at any time. Any changes made to product prices and delivery costs after the issuance of the Shipping Confirmation will not affect the order made in the meantime. The Confirmation of Expedition is explained in more detail in paragraph 5.1 below.
3.6 Our online store contains a reasonable number of products and it is possible that, despite our best efforts, some of the products listed in our online store are priced incorrectly.
3.7 We have no obligation to provide you with the product at the wrong (lower) price, even after we have sent the Shipment Confirmation (see 5.1 below), if the error is obvious and unambiguous and can easily be identified by you as an error.
4. ORDERING AND PAYMENT
4.1 You can order our products in two ways:
4.1.1 Online, using our online store at www.trezeaderecosreligiosos.pt.
4.1.2 Contacting us by e-mail: email@example.com.
4.2 We will always try to deliver all the products you ordered. In the unlikely event that any of the products is sold off, we will inform you of this and retain the order until the product is exhausted. This may affect the normal period of shipment of orders.
4.3 When ordering online, as soon as we receive your order we will automatically send you an email confirming receipt of the details of your order (“Confirmation Email”). This Confirmation Email will be addressed to the email address you provided to us upon shipment of the order and does not guarantee the availability or acceptance of the offer.
4.4 If you order by email, shortly after, we will send you by email to confirm receipt of the details of your order (“Confirmation Email”). This Confirmation Email will be addressed to the email address you provided to us upon shipment of the order and does not guarantee the availability or acceptance of the offer.
4.5 To ensure that your order is processed as quickly as possible, we require you to provide us with your complete and correct address, including a postal code for Portugal, a contact telephone number and your e-mail address (where applicable). The billing address you provide must be the same address that you have indicated / registered with your credit card company or other payment service provider as indicated in the validation of your order. If incorrect information is given, your order will remain pending until the correct data is supplied.
4.6 Your order will only be processed if all the necessary details for payment have been provided.
4.7 We use an independent payment service provider to process payments. If you order by e-mail, Treze – Adereços Religiosos accepts payment by bank transfer. If you choose this method of payment send us an e-mail with the desired article to firstname.lastname@example.org and you will be sent our NIB / IBAN to proceed with the transfer. After making the transfer you should send us the proof of payment to the same email address and we will send your order as soon as possible.
4.8 Details of your payment will be collected at the time you complete your order; the delivery of the order will be made after payment debit. Receipt of payment does not of itself signify the acceptance of your order or bind us contractually with you. Paragraph 5 of these terms defines the form of binding in the contracts established between the parties in relation to any order.
4.9 If you have difficulties in processing your order or at the time of payment, send an e-mail to: email@example.com.
4.10 All orders will be checked with their payment service provider prior to shipping, so make sure the details you have provided are correct. We are not responsible for delays in orders as a result of incorrect or invalid payment data.
5. HOW A CONTRACT BETWEEN YOU AND US ARE CONCLUDED
5.1 Using our online store:
5.1.1 After placing an order through our online store you will receive a “Confirmation Email”. This does not indicate that your order has been accepted. Your order constitutes an offer to purchase the selected products. All orders assume our acceptance.
5.1.2 Orders will only be accepted by us when the products ordered are shipped. We will confirm this acceptance by sending you an email in which we will indicate that your order has been shipped (“Shipping Confirmation”).
5.1.3 The contract is considered concluded when sending the “Confirmation of Expedition”, unless we notify you that we do not accept your order or cancel it.
5.2 Using an e-mail box:
5.2.1 When you place an order through our mailbox, send a copy of your order and payment data and provide us with foreseeable delivery information. This does not mean that your order has been accepted. The order made a great offer of selected products. All orders assume our acceptance.
5.2.2 As only those futures accepted by us at the moment of the shipment of the ordered products. We will confirm your notification by sending a payment note when your order is delivered.
5.2.3 The contract must be informed when receiving the products, unless it is not notified in your order or if cancel in the same way.
6.1 In normal circumstances, your order will be delivered on the date specified in the Shipping Confirmation or, if no delivery date is indicated, within 30 days after the date of issue of the Shipping Confirmation, except in exceptional cases. If there are any reasons for the delay in delivery, we will try to contact you.
6.2 All orders will be sent through the Portuguese Post Office, by regular mail, and the order will be delivered at the invoice address.
6.3 Without prejudice to paragraph 6.2 above, from the moment of delivery, the risk on the products is transferred to you. In the case of having selected a professional address, it is considered that we delivered the product to the recipient when delivering it at the reception of the professional address.
6.4 The delivery time varies between 5 to 10 business days after proof of bank transfer or successful payment via Paypal.
Continental Portugal €4.50
Rest of the world € 24.20
The costs are the responsibility of the customer. Delivery times are set by Correios de Portugal and Thirteen – Adereços Religiosos can not be held responsible for any delays.
For any additional information and / or assistance, please send us an e-mail to: firstname.lastname@example.org. “Working days” are considered to be any day (except Saturdays, Sundays or holidays).
7. RIGHT TO RESOLVE THE ORDER / RETURN POLICY
7.1 The return of an order should proceed as follows:
7.1.1 Contact our e-mail: email@example.com; as the case may be, you may also be asked to confirm the written resolution to comply with legal requirements.
7.1.2 Return the products within 14 days of the date of your resolution decision for the address you received when you contacted our e-mail. Please return the order with the corresponding delivery note and keep your receipt or proof of delivery.
7.1.3 Return the products under the conditions in which they were received at their own risk.
7.1.4 Protect products while in their possession, in compliance with applicable legal requirements.
7.2 We regret but returns are not exempt from shipping costs, except in the case of a return if the defect of the order.
7.3 In the case of exercising the right of withdrawal, in accordance with the provisions of paragraphs 7.1.1, 7.1.2, 7.1.3 and 7.1.4.
7.3.1 You will receive a full refund of the price paid for the products including delivery costs (and excluding costs related to return); and
7.3.2 We will refund your money by bank transfer, within 14 days of the date you are informed of the decision to resolve the order. We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever comes first. Refunds will be made in Euros (€ EUR).
7.3.3 We are not liable for fluctuations in the exchange rate applicable between Euro (€ EUR) and any other currency, and provided that we have refunded the same amount denominated in Euros (€ EUR) by bank transfer, it will be considered that the full refund of the purchase price was made.
7.4 We will not accept the resolution or return of purchases that have been used or opened, except in the case of a product defect.
8. PERSONAL INFORMATION AND SAFETY
8.1 We use payment services provided by an independent payment service provider (“PSP”) to process payments related to orders for products received either through our online store or through our e-mail.
8.2 In case of placing an order through our online store, the last step in the ordering process is the forwarding of the details of your order to our designated PSP. This will be clear from the details that will be presented to you in the web browser that you use during the ordering process. The PSP will ask you to select one of the available payment methods, and to enter the required data according to the selected payment method (for example, using your credit card your name and address will be requested, credit card, expiration date of the card and the security numbers on the back of your card) in order for the payment to be processed.
8.5 To ensure that the payment method you selected is not being used without your consent, we and / or PSP may validate your name, address and other personal information provided by you during the ordering process by comparing it with the databases of third parties that prove to be appropriate. By accepting these terms and conditions, you are consenting to such checks being made.
8.6 We will keep certain details about your order, which will include some of your personal data, for a reasonable period of time after placing your order. Our PSP will also keep certain details about your order, which will include some of your personal data, for a reasonable period of time after placing your order.
Both cases are intended to enable us to handle any issues, matters, cancellations or refunds that may be required.
8.7 All data you provide to us as part of the ordering process will be handled safely and in accordance with Law 67/98 of 26 October (Data Protection Act).
8.8 Our ordering and payment process is subject to digital encryption using SSL technology to transfer the data that concerns you to our security server. SSL is the standard of professional diligence for online payment security, ensuring a high level of protection for you and our PS P against fraudulent transactions. We will transfer details regarding your order to our PSP using SSL technology.
8.9 If you have any questions regarding security, please contact our e-mail: firstname.lastname@example.org.
9. CONSUMER SERVICE
9.1 Our aim is to provide you with excellent service. However, if you have any comments or questions regarding the Treze Online Store Service, please contact:
By email: email@example.com
9.2 Our goal is to respond to all inquiries within 3 business days and handle complaints within 3 business days and within 24 hours in accordance with the conditions in paragraph 7.1. Any working day is considered “business day” (except Saturday, Sunday or holiday).
10.1 We reserve the right to update and correct these terms and conditions at any time, regardless of any justification. It is your responsibility as a customer to review these terms each time you use the Treze Online Store service, either when you do it through our online store or when you do it through our email.
10.2 We also reserve the right to suspend, restrict or terminate access to the online store service Treze – Adereços at any time and regardless of any justification.
10.3 These terms and conditions, as well as all matters relating to orders placed through our online store or our e-mail, should be understood and interpreted in light of Portuguese law and the Portuguese courts will have jurisdiction to resolve any disputes.
11.1 These terms and conditions do not exclude or limit liability for death or bodily injury caused by negligence, fraud or fraudulent declarations, any breach of obligations or sale of defective products under the terms of the Portuguese Civil Code or any other type of liability whose extension or prohibition is prohibited by applicable law.
11.2 We will not be liable for losses resulting from our failure to comply with these terms and conditions when under one of the following categories, even if such losses result from our default, except in cases of gross negligence or gross negligence:
11.2.1 Loss of profits;
11.2.2 Loss of business;
11.2.3 Loss of opportunity;
11.2.4 Loss of savings;
11.2.5 Loss of use of money;
11.2.6 Loss of opportunity to enter into contracts;
11.2.7 Loss of data;
11.2.8 Loss of goodwill; and / or
11.2.9 Loss of reputation.
11.3 We are not responsible for any other theft, loss or destruction of your products, once they have been delivered to the address indicated by you.